Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

We strive to deliver products purchased from HealThyRam.com in excellent condition and in the shortest time possible. For all purchases of Rs. 999 or more, we will deliver the order to your doorstep free of cost. A shipping charge of Rs. 100 will be applicable to all orders under Rs. 999. Shipping is done and managed by our Courier/Delivery Partner or directly via our Sellers/Vendors. You shall get email notification with tracking details once your product is shipped.

Do You Ship Internationally?

Currently, HealThyRam.com and its Seller Partners deliver products within the territories of India. However, if you have any specific requirement from outside of India, please drop an email to customersupport@healthyram.com.

How Long Will It Take To Get My Package?

We focus on delivering products purchased from HealThyRam.com in the fastest time possible. We target delivering your product within 10-14 business days, from the order date. Don't worry, the delivery becomes faster for metro or tier-1,2 cities.

PAYMENT

What Payment Methods Are Accepted?

You can choose your preferred payment option at the time of placing order from a variety of options such as Net Banking, Card (Debit/Credit) payment, Wallets etc.

Is Buying On-Line Safe?

Your privacy is important to us, and we are focused to keep your information secure. We work to protect your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts your information, in addition we are partnered with best of payment gateway platforms which follows all safety standards to ensure the transactions and payment information are safe.

ORDER & RETURN

How do I place an Order?

To place an order, (1) Go the HealThyRam.com or https://healthyram.com/shop/; (2) Shop by Department > Choose a Product from a Category; (3) Add the Product to Cart; (4) Now, go to Cart from the top Cart icon to checkout; (5) Login/Register,; (6) Type your delivery address; (7) select your preferred online payment option - Net Banking, Card, Wallet to complete your payment. (8) You shall receive the confirmation message/email on successful order placement.

How Can I Cancel Or Change My Order?

Open your Account page - https://healthyram.com/my-account/ and go to Orders and cancel. Please note, your order cancellation or refund is subject to the product and seller refund policy. For more information please refer Terms and Policies. https://healthyram.com/term-conditions/ and https://healthyram.com/policy/

Do I need an account to place an order?

Yes, to place an order you require creating an account at HealThyRam.com. You can also manage your order and other profile information from your account as and when needed.

How Do I Track My Order?

Open your Account page - https://healthyram.com/my-account/ and go to Orders; open your recent order/s to find the tracking information inside.

How Can I Return a Product?

We would like you to have complete peace of mind when buying products from HealThyRam.com You can return products within 30 days of receipt for a full refund of the item purchased. Please read the Cancellation Policy for detailed understanding and hassle free purchase/return., from here - https://healthyram.com/term-conditions/
We’re Here to Help !
Write us at customersupport@healthyram.com

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